County office is participating in national pilot program
NEPTUNE, NJ – Chief of the U.S. State Department’s Passport Office, Brenda Sprague, toured the Monmouth County Connection yesterday with County Clerk M. Claire French and the Board of Chosen Freeholders.
“It is an honor for the Monmouth County Connection to be recognized by the U.S. Department of State as a Leading Acceptance facility and chosen to participate in a national pilot program studying customer service,” said Freeholder Director Lillian G. Burry. “The Connection’s enhanced services include extended hours, photo services and walk-in availabilities, which provide the American traveling public with a more convenient, seamless passport application process.”
In April 2014, the U.S. Department of State designated the County Connection as a Leading Acceptance Facility. As a result of this honor, the Monmouth County Connection has been chosen to participate in a customer service-oriented pilot program to help the Department of State better understand customer preferences. Only eight passport acceptance facilities, out of 8,500, were chosen to participate.admin | Filed under: Monmouth County, Monmouth County Board of Freeholders, News, Press Release | Tags: Brenda Sprague, Claire French, County Connection, Gary Rich, Lillian Burry, Monmouth County, Monmouth County Board of Chosen Freeholders, Press Release, U.S. Passport, U.S. State Department | Comments Off on U.S. State Dept. officials tour County Connection